NASA Solutions for Enterprise-Wide Procurement VI (SEWP VI) is a multi-award Government-Wide Acquisition Contract (GWAC) that provides Federal agencies and their approved contractors a streamlined acquisition path for Information Technology, Communications, and Audio-Visual (ITC/AV) solutions and services. Certified Technical Experts, Inc. (CTE) is a SEWP VI Category C contract holder for ITC/AV Mission-Based Services.
For more information about NASA SEWP VI, visit the NASA SEWP VI website: NASA SEWP VI.
Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools. No documentation for the order selection is required to be submitted with the order. All such documentation is to be maintained by the issuing procurement office.
The Contractor shall not market, quote or otherwise offer for sale any IT Solutions not listed under this contract until the solutions are included in the SEWP database of record and available to all Government end-users.
If the Government issues a Request for Information (RFI) as part of market research, the Contractor may provide items not yet listed on its SEWP contract as part of a market research quote when those items are clearly identified as not yet available on the contract and the Contractor submits a technology refreshment request to add them.
For a Request for Quote (RFQ) or Market Research Request (MRR), the Contractor may respond only with items available on its Contract, and pricing may not exceed the applicable price in the SEWP database of record when the quote is issued. If the Contractor cannot fully respond to a Formal RFQ, the Contractor must respond with a No Bid unless the RFQ specifically permits partial quotes.
Each quote must state how long it remains valid, and the Contractor shall honor an order submitted within that stated validity period. Responses to RFIs and RFQs issued through the NASA SEWP online quoting system must follow the Contract Holder User Manual (CHUM).
Government information posted to the NASA SEWP Contract Holder Only Page, including RFQs and RFIs, may be used only for proposing on SEWP requirements and may not be provided to non-SEWP Contract Holders for unsolicited proposal purposes.
Through the NASA SEWP Quote Request Tool: Federal customers may issue an RFQ, RFI, or Market Research Request through the NASA SEWP online quoting system. For CTE requirements, use the applicable Category C competition and identify Certified Technical Experts, Inc. where appropriate.
Directly through the CTE SEWP VI Program Office: Send quote requests, statements of work, bills of materials, order questions, and support requests to sewp6@ctex-inc.com or call 855-426-8076.
Scope questions: Customers may contact the NASA SEWP Program Management Office directly for scope determinations and program assistance at help@sewp.nasa.gov or (301) 286-1478.
Installation and service commencement: Requirements, schedules, locations, onboarding activities, and acceptance criteria are established in the applicable quote and delivery/task order.
Basic and extended warranty: Applicable warranty terms are identified in the quote and order. Manufacturer or publisher warranty and maintenance terms are passed through where applicable, and any CTE-provided service warranty or optional support period is documented at the order level.
Technical and software support: CTE coordinates post-delivery technical support, software support, maintenance, and service issues through the SEWP VI Program Office. Support coverage and response requirements are established by the applicable order.
For assistance, email sewp6@ctex-inc.com or call 855-426-8076.
For an order issue, delivery concern, invoice discrepancy, service question, or other post-award matter, contact the CTE SEWP VI Program Office at sewp6@ctex-inc.com or 855-426-8076. Please include the SEWP order number, agency/organization, a description of the issue, impact, and the requested resolution when available.
Issues are coordinated first through the SEWP VI Deputy Program Manager and escalated to the SEWP VI Program Manager as needed. Customers may also contact the NASA SEWP Program Management Office for vehicle-level assistance or escalation.
Use the team mailbox for quotes, orders, and support. Both contacts below monitor it.
Team Mailbox: sewp6@ctex-inc.com
Main Office: 855-426-8076
Sunil Savili
SEWP VI Program Manager
ssavili@ctex-inc.com
678-525-2560
Long Nguyen
SEWP VI Deputy Program Manager
longnguyen@ctex-inc.com
334-492-0912
SEWP Helpline: help@sewp.nasa.gov | (301) 286-1478
Hours: Monday-Friday, 7:30 AM-6:00 PM ET
Website: www.sewp.nasa.gov
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